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Jaguar #1 in Sales Satisfaction, says J.D. Power
Jaguar has once again been awarded the top spot in the J.D. Power & Associates Sales Satisfaction Index (SSI) Study. After missing out for 2007, Jaguar’s return to the top of the list is the...
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Lexus, MINI Top J.D. Power Customer Satisfaction Index Survey
For the third year in a row Lexus has taken the top spot in J.D. Power’s annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department....
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Customers Prefer to Schedule Service Appointment by Phone
In an era where almost anything can be done online, vehicle owners still prefer to call ahead and schedule their service appointments than to schedule it online or drop by the dealership unannounced....
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Cadillac, Buick Top J.D. Power Customer Service Index
Two American automakers have topped the J.D. Power U.S. Customer Service Index (CSI) Study for the first time. Cadillac ranked highest among the luxury brands for customer satisfaction with dealer...
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Prepaid Maintenance Improves Brand Loyalty: Study
Car owners nationwide are taking advantage of complimentary or prepaid maintenance programs. According to the 2014 J.D. Power Customer Service Index (CSI) Study, the percentage of vehicle owners with...
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Top 10 Worst Car Dealerships by Brand
Buying a new car can often come down to the dealership experience and not all facilities deliver the same level of quality service. In fact, there’s quite a disparity between the good, the bad and the...
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Audi Ranks Highest Among Luxury Brands in Customer Satisfaction Survey
Audi now ranks highest in satisfaction with dealer service among luxury brands. The J.D. Power 2016 Customer Service Index (CSI) study has been released, with Audi taking the top spot that belonged to...
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Top 10 Best Automakers in Customer Satisfaction for 2016: J.D. Power
Overall customer satisfaction with dealer service rose in 2016. The J.D. Power 2016 Customer Service Index (CSI) Study has been released and the mass market brand average rose to 797 from 792 last...
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Top 10 Worst Automakers in Customer Satisfaction for 2016: J.D. Power
Not all automakers offer the same level of customer service when it comes to getting your car fixed or maintained. The J.D. Power 2016 Customer Service Index (CSI) Study measures customer satisfaction...
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